PomočHelp
Kako vam lahko pomagamo?How can we help?
Najhitreje je, da vprašate asistenta v aplikaciji. Če ne gre, vam odgovori človek.The quickest way is to ask the assistant in the app. If that does not work, a person answers you.
Kako deluje prijavaHow signing in works
Prijavite se z naslovom e-pošte: na ta naslov prejmete enkratno kodo ali povezavo. Gesla za aplikacijo si vam ni treba zapomniti.
- Vsak račun vidi samo podjetja, v katerih je član. Vlogo (lastnik, skrbnik, finance, računovodja, bralec) določi lastnik podjetja.
- Geslo za eDavki, digitalnega potrdila, kode smsPASS, bančnega gesla ali številke kartice vas nikoli ne prosimo, niti v klepetu.
- Če kode ali povezave ni v nabiralniku, poglejte med vsiljeno pošto in počakajte minuto, preden zahtevate novo. Če še vedno ne pride, nam pišite spodaj.
You sign in with your e-mail address: a one-time code or link is sent to that address. There is no app password to remember.
- Each account sees only the companies it is a member of. The company owner sets the role (owner, admin, finance, accountant, viewer).
- We never ask for your eDavki password, a digital certificate, smsPASS codes, a bank login or card numbers, not even in the chat.
- If the code or link is not in your inbox, check the spam folder and wait a minute before asking for a new one. If it still does not arrive, write to us below.
Kaj aplikacija narediWhat the app does
Knjige, davki in oddaje za 19 € na mesec. Vi samo potrdite.
- Pripravi račune, knjige, DDV in druge oddaje ter roke za FURS in AJPES iz vaših podatkov, bančnih izpiskov in dokumentov.
- Pokaže, kaj je preverila, na primer: »Preverjeno z bančnimi izpiski in lanskoletno napovedjo. 2 stvari potrebujeta vas.« Tako vidite delo, ne le rezultat.
- Nič se ne odda, podpiše, pošlje ali deli, dokler ne potrdite. Ob oddaji vidite en jasen stavek, da oddajate pod svojim imenom in da je bilo pripravljeno in preverjeno.
- Vse, kar lahko storite z gumbi, lahko povete tudi asistentu v klepetu.
Books, taxes and filings done for €19 a month. You just approve.
- Prepares invoices, books, VAT and other filings, and the deadlines for FURS and AJPES, from your data, bank statements and documents.
- Shows what it checked, for example: “Checked against your bank and last year's return. 2 items need you.” You see the work, not only the result.
- Nothing is filed, signed, sent or shared until you confirm. At the point of filing you see one plain line that you are filing under your own name and that it was prepared and checked.
- Everything you can do with buttons you can also ask the assistant to do in the chat.
Česa ne narediWhat it does not do
- Ne vpiše se v eDavki namesto vas in ne vpraša po vaših prijavnih podatkih. Kar zahteva vaš podpis ali potrdilo, ostane v vaših rokah.
- Ne odda, ne podpiše in ne pošlje ničesar sama od sebe. Vedno prej pokaže, kaj bo storila, in počaka na vaš da.
- Preprost elektronski podpis ni kvalificiran podpis. Kjer zakon zahteva kvalificiran podpis ali notarja (na primer prenos deležev), vam aplikacija to pove in se ustavi.
- Pravni dokumenti so pripravljeni iz vaših odgovorov in niso pravni nasvet. Pregled lahko naročite pri odvetniku.
- Pri sivih območjih (davčno načrtovanje, spori, nenavadni posli, veliki zneski) vam asistent pove, da je to presoja, in ponudi, da pogleda pooblaščen računovodja ali odvetnik, kot plačljiva dodatna storitev. Ta storitev še ni na voljo; cena in dostopnost [v pripravi].
- It does not log in to eDavki for you and never asks for your login details. Anything that needs your signature or certificate stays in your hands.
- It does not file, sign or send anything on its own. It always shows what it will do first and waits for your yes.
- A simple electronic signature is not a qualified signature. Where the law needs a qualified signature or a notary (for example a share transfer), the app tells you and stops.
- Legal documents are drafted from your answers and are not legal advice. You can have a lawyer check them.
- For grey areas (tax planning, disputes, unusual deals, big sums) the assistant tells you it is a judgment call and offers a certified accountant or a lawyer to look at it, as a paid add-on. That service is not available yet; price and availability [to be announced].
Napišite nam in odgovori človek. Navedite, kaj ste počeli, kaj ste pričakovali in kaj se je zgodilo. Ne pošiljajte gesel, kod ali številk kartic.
pomoc@bureo.example
Napišite namOdzivni čas: [delavniki, do X ur: določimo ob zagonu]. Delovni čas: [določimo ob zagonu].
Če ste prijavljeni, lahko to storite kar v klepetu: recite »Želim govoriti s človekom«. Asistent pripravi sporočilo, vam ga pokaže in ga pošlje šele, ko potrdite. Naslov je začasen, dokler ne objavimo končnega.
Write to us and a person answers. Tell us what you were doing, what you expected and what happened. Do not send passwords, codes or card numbers.
pomoc@bureo.example
Write to usResponse time: [working days, within X hours: set at launch]. Hours: [set at launch].
If you are signed in you can do this in the chat: say “I want to talk to a person”. The assistant prepares the message, shows it to you, and sends it only when you confirm. This address is temporary until the final one is published.
Če je tu težava, vaši podatki niso izgubljeni; poskusite znova čez nekaj minut ali nam pišite.If there is a problem here, your data is not lost; try again in a few minutes or write to us.